HOW TO UPDATE ALL E AND P SERIES

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Release 1.4
Technical Documentation 05/2006
TD_ BenQ XCSD Tool_L1_R1.4.pdf Page 1 of 17
Service Documentation
BenQ XCSD Tool
TI-Platform & P50
Release Date Department Notes to change
R 1.0 24.10.2005 BenQ Mobile New document
R 1.1 24.11.2005 BenQ Mobile CC S CES Partnummer modification
R 1.2 26.11.2005 BenQ Mobile CC S CES Procedure modification
R1.3 09.12.2005 BenQ Mobile CC S CES SW Update P50 added
R1.4 10.05.2006 BenQ Mobile CC S CES Document modified
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Table of Content
1 Introduction ...............................................................................................................................3
1.1 PURPOSE ...............................................................................................................................3
1.2 SCOPE ...3
1.3 TERMS AND ABBREVIATIONS ...................................................................................................3
1.4 SUPPORTED MOBILE PHONES (WITH XCSD VERSION 1.5.3) ....................................................3
2 System Requirements...............................................................................................................4
3 Setup of the Software................................................................................................................5
4 Software basic settings ............................................................................................................6
5 Software Download procedure.................................................................................................7
6 Download PPF (Handset configuration)..................................................................................9
7 Backup and Restore of Wap and Network settings .............................................................11
8 Backup and Restore of Media Center content......................................................................12
9 Unlock To13
10 Software Download procedure P50 .......................................................................................15
Company Confidential
2006©BenQ
Release 1.4
Technical Documentation 05/2006
TD_ BenQ XCSD Tool_L1_R1.4.pdf Page 1 of 17
Service Documentation
BenQ XCSD Tool
TI-Platform & P50
Release Date Department Notes to change
R 1.0 24.10.2005 BenQ Mobile New document
R 1.1 24.11.2005 BenQ Mobile CC S CES Partnummer modification
R 1.2 26.11.2005 BenQ Mobile CC S CES Procedure modification
R1.3 09.12.2005 BenQ Mobile CC S CES SW Update P50 added
R1.4 10.05.2006 BenQ Mobile CC S CES Document modified
Company Confidential
2006©BenQ
Release 1.4
Technical Documentation 05/2006
TD_ BenQ XCSD Tool_L1_R1.4.pdf Page 2 of 17
Table of Content
1 Introduction ...............................................................................................................................3
1.1 PURPOSE ...............................................................................................................................3
1.2 SCOPE ...3
1.3 TERMS AND ABBREVIATIONS ...................................................................................................3
1.4 SUPPORTED MOBILE PHONES (WITH XCSD VERSION 1.5.3) ....................................................3
2 System Requirements...............................................................................................................4
3 Setup of the Software................................................................................................................5
4 Software basic settings ............................................................................................................6
5 Software Download procedure.................................................................................................7
6 Download PPF (Handset configuration)..................................................................................9
7 Backup and Restore of Wap and Network settings .............................................................11
8 Backup and Restore of Media Center content......................................................................12
9 Unlock To13
10 Software Download procedure P50 .......................................................................................15
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1 Introduction
1.1 Purpose
This Service Repair Documentation is intended to carry out software downloads on BenQ mobile
phones for repair level 1-4.
1.2 Scope
This document is the reference document for all BenQ authorised Service Partners which are
released for software update of BenQ mobile phones.
1.3 Terms and Abbreviations
1.4 Supported Mobile Phones (with XCSD Version 1.5.3)
P50/P51
TI Platform: A520, U700, Z2, S88, M220, M300, M305, M315 (AP75), M350, M580, M580a, EF51,
CL71, CF61, E61
1.5 Check current software version
P50/P51: check OS Image software version in the menu:
Settings/System/Device Info/System/SW version
check GPRS software version in the menu
Settings/System/Device Info/Radio Stack/Module Revision/SW ver.
TI Platform: press “ #300# dial/answer key”
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2 System Requirements
Hardware:
Operation system: Win98 / WinNT / Win2000 / WinXP
CPU: Pentium 100 Mhz or higher.
Hard Disk: Free 10MB space.
Memory: 64MB RAM.
Input Device: Keyboard and mouse
Mobile connection: USB boot cable with USB foxlink driver (for TI Platform)
F30032-P601-A1
USB boot cable (for P50)
F30032-P603-A1
Software for TI Platform:
Latest version of “XCSD” Tool >> available via C-Market
Latest version of USB to serial Driver for Cable F30032-P601-A1
Core software according to release tables (ending with .mot)
Language software according to release tables (ending with .mot)
Configuration files according to release tables (ending with .ppf)
Database file for configuration (ending with .bin)
Software for P50/P51:
Latest version of “XCSD” Tool >> available via C-Market
Boot loader software (OS EP) according to release tables (ending with .bin)
Windows Mobile SW (OS Image) according to release tables (ending with .bin)
Modem Software (GPRS file) according to release tables (ending with .mot)
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3 Setup of the Software
Download of the required software:
Download the driver, Microsoft ActiveSync (only for P50 software update) and the XCSD software
mobile software (core-software and language files) from the Technical Support Page:
https://market.benqmobile.com/so/welcome.lookup.asp
Installation of USB data cable driver for BenQ Mobile Phones with TI Platform:
Start the “DataCableDrvInstaller.exe” file and follow the instructions of the installer.
Plug in the Data cable and follow the installation instructions to complete the process.
Check the Comport number of the data cable in the device manager.
(XCSD tool supports only Comport 1 to 10)
Installation of Microsoft ActiveSync (only required for P50 Software Update) :
Start “active_sync_41_setup.exe” and follow the instructions of the installer.
After successful installation the PC must be rebooted.
After reboot active sync should be closed. Not required to “search” for hardware.
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Installation of XCSD tool:
Start “setup.exe” file and follow the instructions.
The installer creates a shortcut in the start menu bar. Start – Programs – XCSDTool_L1 - BenQS
4 Software basic settings
Start the software (BenQS.exe). The XCSD tool will be shown on the screen
Select Model:
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Select Com port (Setting – Com port):
(not required for P50 USB software update)
5 Software Download procedure
Select Download Option (View – Download):
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Select Program Code (example: E22 1 11710.mot) and
Language Pack (example E22 L 11711.mot)
Status bar colour scheme:
yellow waiting for update
blue update in progress
red error occurred
black Comport not available
green Update successful
Connect mobile phone with data cable. Phone must be switched off. Click on “Start” button
and press the power on button shortly on the handset to start the download. During
download process status bar shows the state of the process of P = Program code, L =
Language file and S = Set default (if activated). After successful SW download, the status
bar of the used Com port is changed to green.
!! in case the SW-Update does not continue automatically (yellow bar is shown) press
“On/OFF) shortly again to continue with the SW-Update!!
Erase of customer data:
Select the “Power-off set default” option to erase all customer data of the phone during the
download process.
Click the “Set E2p” to erase the customer data without software update.
SW files naming rules:
Program Code E22111710
Language Pack E22L11711
E22 Project name
117 Program Code
L Language Pack
117 Version 1.17
10/11 Program Code ID
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6 Download PPF (Handset configuration)
Select write PPF option (View – Write PPF):
Select Database File (example: E22111710.bin) and
PPF File (example benq_m315_twn.ppf)
Don’t activate
Connect mobile phone with data cable. Phone must be switched on. Click to “Write PPF”
button to start the process.
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Confirmation about successful write of PPF appears after process is completed.
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7 Backup and Restore of Wap and Network settings
Select Back and Restore of Wap and Network settins option
(View – Wap/Network Bkp/Restore):
Select Database File (example: E22111710.bin) and
Setting File (create new txt file and rename it to ntk file for settings backup)
Connect mobile phone with data cable. Phone must be switched off.
Click to “Backup” button to start the transfer the settings into the selected file.
Click to “Restore” button to start the transfer from selected file into handset.
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8 Backup and Restore of Media Center content
Select Back and Restore of Media center (View – Media center Bkp/Restore):
Select Media File (create new txt file and rename it to mmd file)
Connect mobile phone with data cable. Phone must be switched on.
Click to “Backup” button to start the transfer the settings into the selected file.
Click to “Restore” button to start the transfer from selected file into handset.
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9 Unlock Tool
Select Unlock tool function (View – Unlock Tool):
Select Database File (example: E22111710.bin)
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Click to “Show PW” button to get the codes.
Unlock the codes in the mobile phone menu.
Click to “Hide PW” button to hide the codes.
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10 Software Download procedure P50
Select Smart Phone OS USB Download Option (View – Smart Phone OS USB Download):
(Model must be selected –see chapter 4)
Select Boot loader - OS EP File (example: EBOOT.bin) and
Windows Mobile SW - OS Image File (example P50111210.bin)
Modem Software - GPRS File (example P50111210.mot)
Connect mobile phone with the USB data cable. Phone must be switched on. Active Sync
Software detects the device, select the relationship (select always Guest) for the mobile
phone. Click on “Run” button to start the download.
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After successful boot loader download, hard reset the device and continue the process when
“USB Connected” is shown in the device display
Insert a pin into
the recess to
trigger the hard
reset button
After successful GPRS firmware update, do not continue the process before “GPRS code
download completed” is shown in the device display
After successful OS firmware update, “OS Image download completed” is shown in the
device display and the update process is completed. Disconnect the device and restart the
phone.
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10.1 Troubleshooting P50 SW update
In some cases the P50 can not be updated correct. The process stops while the phone is switched
into the USB download mode. You get the following error message:
In this case you have to do the following steps:
unlock the battery
Insert a pin into
the recess to
trigger the hard
reset button
remove the battery
do a hard reset
insert the battery
lock the battery
press audio recorder button and the power button (hold pressed the buttons)
do a hard reset
release the audio recorder button and the power button when device is switched into USB
download mode.
Connect the USB data cable
Now you can update the software parts (OS EP File/ OS Image File/GPRS File) separate. After
each part you must do a hard reset and switch again into download mode.
Select Boot loader - OS EP File
or Windows Mobile SW - OS Image File
or Modem Software - GPRS File (after successful GPRS file update you
XCSD software will show
o Erasing percentage 100%
o Programming percentage 0%
o Read data time out)
After update all software parts, the software update is complete. Finally you have to:
unlock the battery
remove the battery
do a hard reset
insert the battery
lock the battery
switch on the device
Please check software version regarding chapter 1.5.
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